How to Upgrade Your Wrapp Subscription and Change Plan
An upgrade is not a new subscription and it does not go through cancellation. You change plan from the same screen where you see your subscription, and the remaining balance of the package you have already paid for is credited against the new one.
You have opened a second location, you want to connect a cash register or a POS terminal, or you simply need something your current package does not include. The change happens inside Settings, from the same screen where you see your subscription.
An upgrade is not a new subscription and it does not go through cancellation. If you cancel first to «start clean», you keep your current package until the end of the period you have paid for and then the account moves to the free plan. You would be engineering a gap in your own service in order to buy a bigger package.
Step 1: Open Settings
Select the person icon at the top right, then Ρυθμίσεις, Settings.
Step 2: Go to «Πλάνο Συνδρομής»
From the left-hand menu choose «Πλάνο Συνδρομής», subscription plan. The card that appears shows your current package, your next payment and the documents you have issued.
Step 3: Select «Αλλαγή Πλάνου»
On that same screen you will find «Αλλαγή Πλάνου», change plan. From there you see the available packages. The full comparison of what each one includes lives on the plans page.
Step 4: Pick a package and confirm
Choose the package you want and continue to the charge confirmation. That confirmation screen is the last step: until you complete it, nothing about your subscription has changed.
You do not pay for the new package from scratch. The remaining balance of the package you have already paid for is credited against the new one, so you are charged the difference.
If you cannot see «Πλάνο Συνδρομής»
Subscription management belongs to the main user of the account. If the section does not appear in Settings at all, your account does not hold that right and the main user will need to make the change.
If instead of the subscription card you see a red box saying the subscription has expired, this is a renewal rather than an upgrade: see how to renew your subscription.
What an upgrade unlocks
The most common reason to move up is branches, when you open a second location. The second is retail hardware: connecting an All-in-One device, Viva SoftPOS, NBG Pay POS and Tap on Mobile.
Once the change goes through and a new document type is unlocked, the usual next step is to create a new billing book. If you do not have an account yet, start with creating an account.
If you want a smaller package
If what you want is not a bigger package but to stop future charges, see how to cancel your subscription. The account moves to the free plan automatically once the period you have already paid for ends, and your documents stay where they are.
The available packages and their prices are kept up to date on the plans page. The exact amount for your upgrade appears on the confirmation screen, before any charge is completed.
Frequently asked questions
How much will I be charged if I upgrade?
You are charged the difference, not the new package from scratch. The remaining balance of the package you have already paid for is credited against the new one. The exact amount appears on the confirmation screen, before any charge is completed.
Who is allowed to change the subscription plan?
Subscription plan management belongs to the main user of the account. If you cannot see the «Πλάνο Συνδρομής», subscription plan, section in Settings, your account does not hold that right.
Do I need to cancel my subscription first?
No, and it is the most expensive move you can make. Cancelling does not free you to buy a bigger package right away: it keeps your current package until the end of the period you have already paid for, then moves the account to the free plan. Changing package happens directly, from «Αλλαγή Πλάνου».
Will my subscription upgrade itself?
No. Nothing upgrades automatically. The package changes only when you change it from «Αλλαγή Πλάνου», so if you need something your current package does not include, the move starts with you.
Where do I see what I have today and what each package includes?
The «Πλάνο Συνδρομής» screen shows the package you are actually on, and the available options appear once you select «Αλλαγή Πλάνου». The package comparison lives on the plans page.
What if my subscription has already expired?
Then this is a renewal rather than an upgrade, and it starts somewhere else: a red box with the renewal link appears as soon as you log in.
What if my card is declined?
Try again from the same screen. If the charge keeps failing, change your payment method from Settings and then contact support at [email protected].
I want a smaller package, what do I do?
This guide covers moving to a bigger package. If what you want is to stop future charges, see how to cancel your subscription: the account moves to the free plan automatically once the period you have already paid for ends, with no separate downgrade step.
Need help?
If you have a question about this topic or want to make sure everything is set up correctly, contact us and we will look at it together.